Privacy policy
Last updated 28 October 2026
This policy explains how JKC Technology Group Pty Ltd ("we", "us"), the company behind Orderly, handles personal information collected through this website, orderlyhelpdesk.com. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
This policy covers the website only. When the Orderly app launches, it will have its own privacy terms covering the customer data stores connect to it.
What we collect
When you fill in the early access form, we collect what you give us: your name, work email, store URL, number of Shopify stores, team size, the tool you use now, and anything you write in the message box.
Like most websites, our hosting provider also records basic technical information when you visit, such as your IP address, browser type, the pages you request and the country you're connecting from. This is used to run and secure the site.
We don't use advertising or analytics cookies on this website, and we don't sell personal information.
How we use it
- To contact you about early access to Orderly and to understand whether it suits your store.
- To send you updates about Orderly. You can ask us to stop at any time.
- To keep the website secure and working, including blocking spam.
We won't use your information for anything unrelated to Orderly without asking you first.
Who we share it with
We use a small number of service providers to run the website. They only process information on our behalf:
- Cloudflare hosts the website and stores early access form submissions.
- Resend delivers the email that tells our team about a new form submission.
- Google Fonts serves the fonts used on the site, which means your browser connects to Google's servers.
These providers may store or process information outside Australia, including in the United States. We choose providers with strong security and privacy practices.
We may also disclose information if the law requires it.
How long we keep it
We keep early access details for as long as they're useful for talking to you about Orderly. If you ask us to delete them, we will.
Security
The website runs over HTTPS and form submissions are stored with access limited to our team. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Accessing, correcting or deleting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it by emailing support@orderlyhelpdesk.com. We'll respond within 30 days.
Complaints
If you have a concern about how we've handled your information, email support@orderlyhelpdesk.com and we'll work with you to sort it out. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
JKC Technology Group Pty Ltd
Sydney, Australia
support@orderlyhelpdesk.com