Conversations, orders, returns, warranty claims and follow-ups, joined up properly. Here's what's in it.
Every email, missed call, voicemail, chat, contact form and review lands in one list, sorted by how long the customer has been waiting. Your team works top to bottom.
Chat moves at a different speed to email, so Orderly treats it differently. Active chats sit at the top of the queue with a timer, get claimed by one person and escalate gently if nobody answers.
Juggling three chats and need to check a return? Your live chats stay in a dock on every screen, and you can jump back to anything you just looked at.
No flattening emails into text bubbles. Each message keeps the shape it was sent in, and the reply box matches the channel.
Turn any conversation into a task with a due date and a reason, or create one on its own. Overdue tasks come back into the queue so nothing relies on someone remembering.
Orderly connects to Google Workspace through the Gmail API. No forwarding, no copies on someone else’s mail servers. A thread looks the same in Gmail as it does in Orderly.
The customer’s orders across every store you run, right beside the thread. Fix the problem from there.
Built on Shopify Returns and Exchanges. See every open return across all your stores and spot the ones that are stuck.
A warranty claim is two jobs: looking after the customer and chasing the manufacturer. Orderly keeps both in one record.
Pre-sales questions are worth money and go cold fast. Orderly spots them, moves them up the queue and helps you follow through on the bigger ones.
Orderly’s AI watches your inboxes and your Shopify stores together. When the signals line up, the order jumps to the top of the queue with a suggested message, so you reach out first.
Every email, chat and call is read as it arrives, labelled by topic and matched to the right customer and order. Urgent issues are flagged and the noise is kept out of the way.
Replies drafted from the conversation, the customer’s orders and your own policies. Nothing goes to a customer until someone on your team checks it and hits send.
Are we keeping up, what’s stuck, and who’s doing what. One page, plain numbers.
Once support is sorted, the same customer profiles and Shopify data power the rest of your store's operations.
Campaigns and automated emails built on the same customer profiles your support team uses.
One place for product data across your stores, with pricing rules and repricing.
Check the queue, reply and clear tasks from your phone.
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